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How To at FH Online

©2020-2023 D. Reiner - All rights reserved. If you'd like to re-use some of this information for your own event, please This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss usage and fee.

These How To's can also be found on the Whova event website (or the Whova Mobile app) in the How To Resource (for registered attendees). Also take a look at Q&A for FH - that may help to answer your questions.

Click on a How To item below to see the Answer.


How To Set Up Your Whova Account for Fiddle Hell

Whova is the event system that helps you access Zoom sessions on the agenda, view and download handouts, see messages and announcements, visit the virtual exhibits, ask questions about sessions or in general, and (optionally) connect with other attendees.

If you've bought your Fiddle Hell Online ticket as an attendee (registration opens on January 1), here's how to set up a Whova account (at the end of January or later).

Using your LAPTOP or DESKTOP computer, ideally with the Chrome browser, go to https://www.fiddlehellonline.org to set up your Whova account and sign in to Fiddle Hell Online. At that website, where it says "Don't have an account?" click "Sign up here". Sign in with the same exact email address used for your registration as an attendee, and create a new password. On a laptop or desktop computer, you don't need to download any software - the Whova system is browser-based.

For iPads or other mobile devices, DO NOT follow that link! First, download the Whova Event & Conference App, then use the App to establish your Whova account, and only then look for the Fiddle Hell Online event in the App.
 Here's how to get apps on an iPadhttps://support.apple.com/guide/ipad/get-apps-ipad9b4cea76/ipados 

For iPads and iPhones, here's the Whova app you're looking for in the App Store preview: https://apps.apple.com/us/app/whova-event-conference-app/id716979741
 
For Android tablets and Android phones, here's the Whova app you're looking for in the Play Store preview: https://play.google.com/store/apps/details?id=com.whova.event


Troubleshooting:
If you are asked for an "invitation code" when you're using a laptop or desktop to set up your Whova account, it's usually because you're using a different email address than the one you gave when you bought your FIddle Hell Online ticket. Please try again, using the same email address you gave when you bought your FHO ticket. Fiddle Hell Online support staff can help if needed (email This email address is being protected from spambots. You need JavaScript enabled to view it.).

If you are asked for an "invitation code" when you're using an iPad or other mobile device to set up your Whova account,
make sure to download the Whova Event & Conference App first and use the App to set up your account. Then you should be able to see Fiddle Hell Online right away as one of "My Events" or you can seach for it in "Find My Event". Even if you plan to view FHO with an iPad, it may be easier to set up your Whova account first with a laptop or desktop computer if you have that option. 

Questions?
Email This email address is being protected from spambots. You need JavaScript enabled to view it. 

How to Get Whova Help

First, you may find the answers you need at our Q&A page. Second, the Chrome browser is highly recommended for laptops and desktops.

During Fiddle Hell, our Fiddle Hell Online support staff will be reachable by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and by phone at (857)-209-4861. On Thursday, the hours are 8:30AM - 11PM ET. On Friday, Saturday, and Sunday, the hours are 9AM-11PM ET.  Support staff can help with registration questions, Whova navigation and use, and Zoom use. It may take a little while to help you out; please be patient.

You can ask questions to the Whova support staff by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. (although they don't always respond quickly on weekends).

Here's the general Zoom help center and a set of Zoom Q&A's from Zoom itself (select a Q&A category on the left and see questions on the right).

You can test out your connection and software from 8:30-10:30AM on Thursday, April 11 - a very good idea! In Whova, go to the DROP-IN HELP Session, which is first on the Agenda.

How to Understand Workshop & Jam Descriptions

Sessions on the agenda are arranged by date and time, with 30 minute breaks (generally) between sessions. Session times on the schedule can be displayed in your local time zone or EDT. If you're not in EDT, you'll see this choice when looking at the Agenda.

At many time slots, you'll find a  CONCERT . At most time slots, you'll find a  JAM  and a number of  WORKSHOPs .

 WORKSHOPs   are listed in order of difficulty for a given time slot. 
 L1 
   L2    L3    L4  describe levels of difficulty and pace (more info on levels here).
 Styles  describe various traditional music styles; many sessions cover more than one style.  
 Instruments  are those targeted by the workshop or jam.

Artists
 are shown with the instruments they're using for this session.
Descriptions give you exciting details of workshops.
Use the date and track filters to focus on particular attributes, or use the very helpful search box.
Click on an artist's name to see bio and sessions.
The schedule is subject to changes in session days, times and details.

How to Find the Best Workshops or Jams for You

There are 25 concerts, 25 jams, and 160+ workshops. During each of the four days April 11-14, we'll alternate one-hour sessions with 30-minute breaks, going from 10AM EDT to 11PM EDT. In almost every time slot, you'll find a concert, a jam, and a number of workshops.

Session times listed on the schedule can be displayed in your local time zone or EDT. If you're not in EDT, you'll see this choice when looking at the Agenda.

To decide which sessions to attend...

  • Look at the session title and description
  • Look at the style (such as Old-Time, Irish, Scottish, New England, Bluegrass, etc.)
  • Look at the target Instruments (such as fiddle, cello, guitar, mandolin, old-time banjo, ...)
  • Look at the teaching or performing artists. Click on their names to read their bios.
  • Look at the level of the session (L1 Beginner, L2 Low Intermediate, L3 High Intermediate, L4 Advanced). The level affects both difficulty and pace. More info on levels here.

You won't miss out since you'll be able to replay sessions for 4 months afterwards (through Aug 10th), so it's fun to stretch out and try a new style or instrument - or just to relax and watch a fun concert. You don't need to sign up for individual sessions - just go where you like.

How To Use Whova
You may be on a laptop or desktop, preferably running the Google Chrome web browser. 

On an iPhone, Android phone, iPad, or Android tablet, you’ll have downloaded the Whova Event & Conference App, and the interface will be a little different. 
(You'll need to look for Artists under Additional Resources rather than under Agenda.) 
  1. Sign in if you haven't already (using your email address and Whova password) to Fiddle Hell Online at https://www.fiddlehellonline.org 

    If you haven't yet set up a Whova account, click on the blue sign up here text, type in the email address you used in buying your Fiddle Hell Online ticket, and create a new password. 

  2. You will see the Home page of Fiddle Hell Online on Whova, with a big banner, words of welcome, and a menu on the left. If you're not in the Eastern time zone, you can choose at the top of the Home page to have times displayed in your local time zone or switch to the event time. Here are the magical menu choices to help you navigate to different parts of Fiddle Hell:
Home − Big banner, video & words of welcome
Agenda >
     Sessions − See sessions, search for them, see details, attend sessions, make your own agenda
     Artists − See teaching and performing artist bios & sessions, send them messages 
Attendees − See & search for other attendees, send them messages
Community − See community discussions, see announcements, set up virtual meet-ups
Messages − See your messages from other attendees & organizers, and respond
Photos See photos people have posted
Exhibitors Visit our wonderful virtual exhibitors, including t-shirt sales
Resources >
     Session Q&A − Ask questions about sessions, see artist responses if any
     Recordings − A random collection of all videos of sessions & from virtual exhibitors
     Handouts − Collects handouts from all sessions; you'll see the right ones in each individual session description at the bottom
     How To − Helpful answers to very key questions
     Take Survey − Take our anonymous survey after FHO is over
     Links − Fiddle Hell links to YouTube, Facebook, Instagram, Mailing List
     Whova Guides −
 The Whova Attendee User Guide is pretty good!
  1. Click on Agenda > Sessions on the menu to get a Full Agenda of all sessions. As you look at the sessions, you can make your own agenda by clicking on "Add to My Agenda" on the right of a session. Next to the words Full Agenda at the top, click on My Agenda to see only those sessions you have added to My Agenda. Click on Full Agenda to go back to seeing everything. 

  2. You can filter sessions at the top left. Where it says Filter by tracks click on Tracks at the top to turn off all checkmarks, and then select the tracks you want (by type, style, level, instrument). Click Tracks at the top again to turn off filtering. You can also choose the day just below that: Thu, Fri, Sat, or Sun.

  3. You can search for sessions across all days at the top middle search box. Search is very helpful - it finds titles, artists, and descriptions. If search doesn't show what you expect, turn off filtering (#4 above). If you want to see sessions for a particular artist, enter all or part of their name.

  4. When you see a session of interest, click on the View Session button to read more about it, to ask a question in the Session Q&A, to join it live (as an attendee or as the artist), or to replay it after it has happened. When you're viewing a particular session, you can add it to or remove it from My Agenda or Like it. [Teaching artists can also moderate the Session Q&A for their sessions.] You can experiment to see what Show Agenda and Hide Agenda will do. At any time, you can click on Agenda in the menu column to restore the initial Full Agenda view.

  5. To attend a live session, click on the green button "Join the live stream here" (or just "Live Stream" on a phone). In the (recommended) Google Chrome web browser, say yes to the question about opening zoom.us (which will open your Zoom app for the session, and give you a chance to download the Zoom app from https://zoom.us/download if you don't have it yet). [In the Safari or Firefox browser, click on the words Zoom app at the end of the yellow banner.] You may be asked for your email when attending concert sessions.

  6. Artists should join their sessions early for sound check (20 minutes for concerts, 15 minutes for workshops & jams). Session attendees may be held in the Zoom waiting room until sound check is done. 

  7. If you're not familiar with Zoom, see How To Use Zoom During Live Sessions in the How To menu. We'll be using the Zoom Chat for workshops and jams (but not concerts); please ask your questions in the Zoom Chat (NOT the Whova Chat). Wiggle your hands in the air for Zoom applause or happiness. 

  8. When a Zoom session ends, or if you leave early, just return to your initial Fiddle Hell Online browser window. Click Rate Session to give us quick, anonymous feedback.

  9. To view a replay of a previous session (whether or not you attended it before), click on View Session from the Agenda in the usual way. If the video has been uploaded, the video will be visible and you can click on the play icon in the bottom left. It may take Fiddle Hell staff up to 24 hours to upload videos to Whova once the live session is over. Please be patient as the length of this process depends on multiple factors that are out of our control.

  10. When replaying a session video, you can pause it in the bottom left, or make it full-screen in the bottom right. If you click on the Settings icon (looks like a little gear) in the bottom right, you can slow the video to half or three-quarters speed without changing the pitch! You can click on another menu item and your video will pop into a different window so you don't lose your place in it. The Community command in the upper right will show you a small community window without disrupting the video playback. 
How to View and Download Handouts

Here's how to view and download handouts from specific workshops and jams (or even all sessions).

Basic approach on laptop or desktop:
(a) You can see the handouts associated with a session when you are in the detailed session view (after clicking View Session in the agenda). If you click on the Download button to the right of one of them, it'll open the handout in a new browser tab (but won't actually download it to your computer). 
 
(b) You then use the standard browser method to do a download (e.g., hover towards the bottom of the window on the Mac, the download icon at top right in Chrome, File / Export as PDF in Safari, etc.). However, the original PDF name can sometimes be lost in these downloads. At least in Chrome, the recommended browser, you can rename the file if needed before downloading it. 

(c) If you click on the "Handouts" menu choice instead, that will take a long time to load ALL the handouts. It's preferable to look at handouts in the detailed session views of interest.
 
On your phone or iPad there's a different approach if you want to download ALL the handouts
In the Whova Event & Conference App, you can click on "Handouts" and then "Export All Documents" to get them ALL emailed to you in a zip file, with the handout names correct in the email and mostly preserved in the actual filenames. No rush to do this since some handouts are added AFTER sessions complete, and you have access through August 10th.
How to Pace Yourself at Fiddle Hell

Attend a mixture of concerts, jams, and workshops. 

Stay hydrated.

Stretch or walk around during breaks.

Give yourself and your eyes a break from screens and devices.

Don't worry if you miss a session. Concerts, jams, and workshops will be available for replay for 4 months (through Aug 10th), so if you miss them at the originally scheduled time, you can replay them later. 

How to Change Your Strings

Helpful videos! Of course, not everyone does it the same way. And, change your strings at your own risk.

Fiddle - Short Version from SHAR Music
Fiddle - Long Version from Kennedy Violins
Cello - Medium Version from Nan Kemberling
Mandolin - Short Version from Long & McQuade
Mandolin - Long Version from Nate Lee
Guitar - Short Version from Martin Guitars
Old-Time Banjo - Long Version from Deering Banjo Co
Old-Time Banjo - Quite Long Version from BanjoLemonade

How to Fill Out Fiddle Hell Survey for April, 2024

Please help us make Fiddle Hell better by filling out our anonymous survey after the April event at https://www.surveymonkey.com/r/FiddleHellApril2024

We read all responses carefully!